Industrial Union digitalized its internal service processes – a modern and modular Trade Union solution family delivered by SC Software

SC Software and Industrial Union have developed a digital service platform, on top of which several systems supporting the union’s internal processes were built. Ari Pöyry, CIO at Industrial Union, explains the background of the project:

“After the fusion of the unions in 2018, our desire was to develop and unify our service processes. We were using old systems that were technologically at the end of their lifecycle and no longer served all our needs. When planning new solutions, we wanted to take the users better into account”, says Pöyry.

The development of internal processes and the supporting systems also builds the foundation for electronic services directed at the union’s activists. The first steps have already been taken with the launch of the trustees’ eService.

“When the internal service processes are in place, better external services can also be offered. In accordance with our strategy, we want to offer electronic service channels for the activist members as well,” states Pöyry.

The modern and modular solution was built piece by piece

The project started with the development of a case management solution. After this, new solutions were implemented step by step, soon building up a modern and modular solution family. At the same time, Industrial Union’s old system was run down.

SC Software delivered several solutions for Industrial Union during the project: organization register, case-, meeting- and campaign management solutions and an application for collective bargaining. SC Software also developed a common digital platform, which offers common services, such as navigation between different solutions, identification, authorization management, integration, data storage and reporting for all of the implemented solutions.

“Progressing piece by piece has made the job easier; we have implemented the solutions one unit or procedure at a time. The introduction to the users has also been relatively easy, as many of them have past user experience from SC Software’s similar user interfaces” says Pöyry.

The solutions were built by utilizing SC Software’s high-productivity software development platform that enhances application production. Thanks to that, the agile, customer-centric development has been efficient and therefore, the demanding delivery schedule was kept.

A strong will and commitment led to the success of the project

The smooth cooperation between SC Software and Industrial Union led to the success of the project.

“It has required a lot of will, faith and decision-making ability from the management that such a large project has been implemented, Pöyry states. “We have worked together as a large team, and for many this has been their first contact with design and development of information systems. Many new tools have been introduced for the system users. The project has been a big effort for the entire organization,” Pöyry reflects.

SC Software’s efficient working method and experienced project team proved their ability once again when the new solutions were implemented on budget and on schedule:

“The schedule that seemed unrealistically tight at first was kept, and changes were made flexibly. From the project management point of view all went well, even when the combination of multi-supplier deliveries and the pandemic situation posed their own challenges,” says Pöyry.

“SC Software has a big amount of supply capability and commitment. The cooperation has gone well, and we have completed a successful project”, concludes Pöyry.

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